kudawin Casino & Sportsbook Data Care
This page describes what we collect when you use kudawin and how we keep that data protected. We at kudawin take your privacy seriously and operate transparently about the information we hold, how we use it, and the rights you have over it.
Our platform serves players across supported regions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or major Indonesian banks, or place a wager on our sportsbook, live-dealer tables, slots, or esports markets, we collect certain information. This policy explains what that information is and why we need it.
We are committed to handling your data in line with applicable privacy law and our own operational standards. If you have questions about how we use your information, you can contact our support team at any time.
What We Collect and Why
We collect your personal information for several reasons. When you register on kudawin, we ask for your name, email address, date of birth, phone number, and residential address. We need this information to verify your identity, comply with local regulations, and ensure you are of legal age to use our platform.
We also collect financial information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, or local payment, we receive transaction records from those payment processors. If you deposit via online payment, e-wallet, mobile banking, or local payment, we collect your bank account details and transaction history. We use this information to process your payments, prevent fraud, and maintain accurate account records.
Our platform tracks your activity — which games you play, which sportsbook markets you view (such as Liga 1 or Piala AFF fixtures), how long you spend on live-dealer tables, and your betting history. We collect this data to improve your experience, personalise recommendations, and detect unusual account behaviour that might indicate fraud or account compromise.
We do not sell your data
Our platform does not sell personal information to third parties for marketing purposes. We share data only with payment processors, fraud-detection services, and legal authorities where required by law.
We also collect technical information — your IP address, browser type, device model, and operating system. This helps us troubleshoot technical issues, prevent abuse, and ensure our platform runs smoothly across Android, iOS, and desktop browsers.
How We Use Your Information
We use your data for account management, payment processing, and regulatory compliance. We are required by Indonesian law to verify your identity and keep records of your account activity. We also use your information to communicate with you about account updates, deposit confirmations, withdrawal status, and important policy changes.
Our fraud-detection systems analyse your account behaviour to protect you and kudawin from unauthorised access and financial crime. If we detect unusual activity — such as a login from an unfamiliar location or a withdrawal request that differs from your normal pattern — we may ask you to verify your identity before proceeding.
We use aggregated, anonymised data to improve our platform. For example, we analyse which games are most popular, which payment methods are most used, and which times of day see the highest traffic. This helps us optimise our service and add features that matter to our players.
Third Parties and Data Processors
We work with several third-party service providers who process your data on our behalf. Payment processors like online payment, e-wallet, mobile banking, and local payment receive your transaction information directly. Our hosting provider stores your account data on secure servers. Our fraud-detection partner analyses transaction patterns to prevent abuse. These partners are contractually bound to protect your information and use it only for the purposes we specify.
We may disclose your information to legal authorities if required by law, court order, or government request. We will not voluntarily share your data with law enforcement unless compelled to do so.
Your Rights and Our Commitments
You have the right to access, correct, or delete your personal information. If you believe any data we hold about you is inaccurate, you can request a correction. If you wish to close your account and have your data removed, you can submit a deletion request to our support team. We will process such requests within a reasonable timeframe, subject to any legal obligations to retain records.
We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how you use kudawin. You can control cookie settings in your browser, though disabling cookies may affect your ability to use certain features of our platform.
Our servers may sit outside your jurisdiction, and your data may be transferred across borders for processing and storage. By using kudawin, you consent to this transfer. We apply the same security standards regardless of where your data is stored.
We update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of kudawin after such changes constitutes your acceptance of the updated policy.
If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please contact our support team. We are here to help and will respond to your inquiry within a reasonable timeframe.